The estimated delivery time is stated next to each product and delivery costs for your order are calculated prior to the final checkout stage. These details are confirmed by email once the order has been placed. We endeavour to deliver your order to you by the estimated delivery date stated on the confirmation however this is not a guaranteed date
You will receive your order tracking details as soon as your order has been dispatched. Once your goods have left our warehouse DPD will send an SMS to confirm delivery will take place the following day. On the day of delivery being Monday-Friday DPD provide customers with a one hour delivery time slot. All deliveries must be signed for.
DPD Local is the most innovative parcel carrier around. Thanks to their industry-leading Predict service, they provide parcel recipients with a one hour delivery window, notified by SMS and email, so no waiting in all day.
What's more, it enables receivers to watch the progress of their delivery on a real-time map, all the way down to a final 15 minute delivery time slot.
Should you not be able to take receipt of your parcel then DPD and DHL delivery both offer a collection service whereby your package can be delivered to a local store or supermarket for you to collect at a time that's convenient for you. This option will be given to you via text prior to delivery.
Furniture orders are usually dispatched directly by the manufacturer, tracking details will be provided and you will be kept updated on the progress of your order.
Receiving Your Orders
Please check your dispatch confirmation email(s) which will say if your entire order will be sent in one consignment, or if we have sent part of your order with further items to arrive later in a separate consignment(s).
When you have received the consignment(s) please check all the items you have received as soon as possible, so you can make us aware of any issues within 48 hours of receiving the delivery. We have a limited amount of time to raise issues with our suppliers and delivery partners and cannot guarantee that they will cooperate in resolving any issues after this time period.
On the rare occasion, an item's packaging may get damaged during transit, in which case we will repackage it. This does not mean that the item has been in anyway used or tampered with and should be accepted as a brand new, unused product
Customs & Duty on International Orders
For some delivery destinations, The Baby Room will automatically pay any Customs Duties or Taxes so your parcel will be delivered to you without any additional charges or delays. The amount you pay at the checkout will be the final order value.
Delivery Duty Paid (DDP) services will show at the checkout as "IMPORT DUTY PAID". Please select this delivery option to take advantage of this service.
For all other international destinations, once your parcel arrives in your country it may be liable to Customs Duty and/or Tax. If this is the case your parcel will be held at your local Customs Office until the relevant fees have been paid. If charges are not paid your parcel may be destroyed or returned to us.
Unfortunately, as we do not have control over these charges, any costs incurred because of unpaid Duty Charges and/or Taxes, as well any loss in value of the merchandise, will be deducted from you. We will also charge a re-stocking and handling fee equal to 30% of the order value before any refund is issued. Please check with your local postal service if you are unsure about customs charges in your country.